WEBSPARk MEDIA
WEBSPARKMEDIA.COM
Founder Freed From the Day-to-Day
The Struggle
Jen was drowning in operational demands while her team constantly pulled her into the weeds. Every
decision, every client fire, every question that had been answered before - it all landed on her desk. She
had a few solid A-players, but the majority of her team were B and C-players who couldn't operate
independently. Her incredible second-in-command, Bella, was smart and hardworking with massive potential, but had zero formal operations training. The agency had outgrown its founder-led structure, leaving Jen frustrated and questioning whether she even wanted to continue scaling the business.
I was drowning in operations. Every decision, every client fire, every repeat question ended up on my desk. I had a few A-players, but most of my team couldn’t run without me. I felt like I was the only one keeping everything together.
The Situation
Jen Thompson had built Webspark into a successful seven-figure agency, but growth had stalled
completely. Despite years of hard work scaling the business, she found herself trapped in the day-to-day
operations with no clear path to break through her revenue ceiling and reach the next level.
The Solution
Transformed Operator high-potential into a fully-equipped COO
Systematic leadership development that removed CEO from all day-to-day
Established clear operational frameworks that enabled the team to function independently
Created scalable systems that improved both client retention and team performance
The Results
Within 9 months, Jen was completely removed from day-to-day operations - not a single team member
reported to her anymore. Bella was running the entire agency with client retention and team performance at all-time highs.
With the agency running smoothly without her, Jen had the freedom to launch her true passion project: a coaching business for entrepreneurs. The operational excellence allowed her to work in her zone of genius while building a second revenue stream.
Now positioned for maximum impact: Jen is successfully preparing to sell her agency at peak valuation while continuing to scale her coaching business. Bella has evolved into a trusted, highly-experienced COO, and their partnership has never been stronger.
What our clients are saying
My team was completely misaligned, and I was still the bottleneck.
Before the audit, I thought I had a systems problem. But what became clear was that my team was completely misaligned, and I was still the bottleneck. The audit helped me see exactly where decisions were getting stuck and why my leadership team wasn’t stepping up. After implementing the recommendations, things that used to land on my desk were getting handled without me — and I finally had space to focus on growth.
-Charles Law
Founder of Law Security Inc.
What it takes to be a multiple eight figure entrepreneur.
When we came to Jhana, she really helped us get clarity on our operations as well as the efficiency needed to scale a team. She helped us get clarity on who needs to be in what roles and why it's important, because as you scale a business, if you're doing multiple six figures a month and trying to scale — Your operations, and your team, and your leadership, that's really what it takes to be a multiple eight figure entrepreneur.
- Kendall Shaw
CEO of ScaleBold
We went from disorganized and overwhelmed to scalable and focused.
Jhana helped us slow down, install the right processes, and remove the pressure points that had us feeling stuck. Her ability to quickly assess where a business is bottlenecked — and then fix it — is rare. If you're a founder drowning in daily tasks, leading a team that’s unclear or underperforming, Jhana is the exact partner you want. She helped us build a company that’s not just functional, but truly ready to scale.
- Nik Robbins
CEO, Krusader Nation
Jhana will transform your agency.
I genuinely believe that Jhana & her team were sent from heaven and placed on this earth to transform the lives of business owners, teams, and cultures for the clients that they serve."
-Jared Curry | EstateAI
Before Spyglass, it was like we were driving with the hand brake on.
I've spent $100,000s of dollars over the last four years in courses and mentorships and programs. Spyglass Ops has been the most effective use of money that we've had as a business...the difference in my team and the business is night and day. Pre-Spyglass, it was like we were driving with the hand brake on, and now we're driving with the hand brake off.
- Reuben Santer | Santer Media
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