THE PATCH

THEPATCHSYSTEM.COM

FROM OVERWHELMED TO EMPOWERED

The Struggle

The company faced critical scaling challenges:

  • Leadership bottlenecks with Ally and her husband handling day-to-day operations.

  • Lack of role clarity causing team confusion and dependency on founders

  • Systems that couldn't support their aggressive growth trajectory toward a $30M exit

“

I FIND MYSELF GETTING SO BURIED IN ANSWERING COMMENTS THAT THE TEAM HAS QUESTIONS ON... I FIND MYSELF SPENDING SO MUCH TIME TRYING TO MAKE SURE PEOPLE CAN DO THEIR JOB DAY TO DAY THAT I FIND I'M NOT DOING MINE." (...) "WHERE I DON'T KNOW IS LIKE, WHAT SHOULD I BE DOING AFTER I EMPOWER THE TEAM? AND I THINK THERE'S PROBABLY A LITTLE BIT OF THAT, OF LIKE, I'M NOT LETTING SOME OF THAT GO BECAUSE I'M WORRIED ABOUT IS MY VALUE GOING TO DIMINISH?

The Situation

Ally Mills co-owns The Patch with her husband and three silent partners. Despite impressive revenue

growth and strong profit margins, Ally recognized the warning signs of operational strain in their rapidly

scaling business. With a strong goal of doubling revenue every year to prep for a sale they knew they had

to get ahead of their success.

The Solution

  • Created role clarity and organizational structure to reduce founder dependency

  • Established a "Single Source of Truth" for team processes and responsibilities

  • Developed leadership capabilities in key team members

  • Implemented systems that allowed founders to step back from daily operations

The Results

The transformation delivered immediate impact:

  • Founders able to focus on strategic vision rather than daily operations

  • Empowered department heads taking ownership of their areas

  • Clear communication protocols and meeting structures

  • Systems positioned to support continued aggressive growth

LONG-TERM IMPACT:

Only 6 months later, The Patch is now equipped to achieve their ambitious goals, with founders working "on" rather than "in" the business. They are on track for their target $30M exit.

What our clients are saying

My team was completely misaligned, and I was still the bottleneck.

Before the audit, I thought I had a systems problem. But what became clear was that my team was completely misaligned, and I was still the bottleneck. The audit helped me see exactly where decisions were getting stuck and why my leadership team wasn’t stepping up. After implementing the recommendations, things that used to land on my desk were getting handled without me — and I finally had space to focus on growth.

-Charles Law

Founder of Law Security Inc.

What it takes to be a multiple eight figure entrepreneur.

When we came to Jhana, she really helped us get clarity on our operations as well as the efficiency needed to scale a team. She helped us get clarity on who needs to be in what roles and why it's important, because as you scale a business, if you're doing multiple six figures a month and trying to scale — Your operations, and your team, and your leadership, that's really what it takes to be a multiple eight figure entrepreneur.

- Kendall Shaw

CEO of ScaleBold

We went from disorganized and overwhelmed to scalable and focused.

Jhana helped us slow down, install the right processes, and remove the pressure points that had us feeling stuck. Her ability to quickly assess where a business is bottlenecked — and then fix it — is rare. If you're a founder drowning in daily tasks, leading a team that’s unclear or underperforming, Jhana is the exact partner you want. She helped us build a company that’s not just functional, but truly ready to scale.

- Nik Robbins

CEO, Krusader Nation

Jhana will transform your agency.

I genuinely believe that Jhana & her team were sent from heaven and placed on this earth to transform the lives of business owners, teams, and cultures for the clients that they serve."

-Jared Curry | EstateAI

Before Spyglass, it was like we were driving with the hand brake on.

I've spent $100,000s of dollars over the last four years in courses and mentorships and programs. Spyglass Ops has been the most effective use of money that we've had as a business...the difference in my team and the business is night and day. Pre-Spyglass, it was like we were driving with the hand brake on, and now we're driving with the hand brake off.

- Reuben Santer | Santer Media

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